Login Help
Common o789 Login Issues and How to Fix Them
The most frequent issue Pakistani players contact o789 support about is a login problem — usually either a forgotten password or an OTP that didn't arrive. Both are simple to resolve and don't require a support ticket in most cases.
Forgotten Password: Use the "Forgot Password" link directly on the o789 login page. It will ask for your registered Pakistani mobile number, send an OTP to verify your identity, and then let you set a new password. The whole process takes about 2 minutes and is available 24/7 without needing to contact support. If you no longer have access to the mobile number associated with your account, then you will need to contact support@o789.im — the team can verify your identity through your account details and KYC documents on file.
OTP Not Arriving: The first thing to check is that your phone has a mobile signal and is not in flight mode or a dead zone. OTPs are sent via SMS to your registered Pakistani number. If the OTP doesn't arrive within 60 seconds, use the "Resend OTP" button on the login form. If it still doesn't arrive after a second attempt, check whether your mobile number is correct in your account — if the wrong number is stored, the OTP is going to an unrelated number. In that case, contact support.
Account Locked: After a set number of failed login attempts, o789 temporarily locks the account to protect against unauthorised access attempts. If your account is locked, wait 15 minutes and try again, or contact support@o789.im to unlock it after identity verification. This is a security feature — it means someone trying to brute-force your password will be stopped automatically.
Device Not Recognised: If you're logging in from a new device or browser, or have cleared your cookies, o789 will not recognise the device as trusted and will always require OTP verification — even if you previously ticked "Remember this device" on a different browser. This is expected behaviour and is part of how o789 keeps your account secure. Tick "Remember this device" after a successful login on the new device to avoid repeated OTP prompts from that point forward.
Logging In on Mobile: o789.im is fully responsive and works on all modern smartphones. Pakistani players on Android and iOS both access the platform through their mobile browser — there is no separate app download required. Open o789.im in your browser, tap the login link, enter your credentials and complete OTP verification the same way as on desktop. The mobile layout is optimised for one-handed use on a smartphone screen.
Two Accounts Issue: o789 enforces a strict one-account-per-person policy. If you have accidentally created a second account — for example, because you couldn't recover access to your original one — contact support@o789.im to have the duplicate resolved. Attempting to use two accounts simultaneously is a breach of the Terms and Conditions and may result in both accounts being reviewed.
Suspicious Login Notification: If you receive an OTP on your phone that you didn't request, it means someone else has entered your mobile number or email on the o789 login page. Because o789 requires OTP completion to actually log in, they cannot access your account without the OTP that only you receive. However, you should change your password immediately and make sure your email account is secure, as the attempt means someone has your login credentials. Contact support@o789.im if this happens so the security team can review the activity.
Need Help Logging In?
The o789 support team is available 24 hours a day, 7 days a week via live chat and email. Response time on live chat is typically under 2 minutes.
Live Chat 24/7
support@o789.im
Urdu & English
<2 Min Response
o789 staff will never ask for your password over live chat, email or phone. If anyone claiming to be o789 support requests your password, end the conversation and report it to support@o789.im immediately.
